When Will My Order to be Dispatched ?
We aim to dispatch your order within 2-5 working days.
When Will I Receive My Orders?
Artified by Nes offers STANDARD and EXPRESS shipping to all of Europe/North America.
All orders to Europe & North America are shipped via tracked service. Delivery time frames vary from country to country. Delivery time is 7-9 days max for Europe & North America countries.
If you would like a shipping quote please proceed to checkout with your desired items.
Once you made an order you will receive a mail that will show your order confirmation and list of your items. Then, your order has been dispatched from our warehouse you will get a second mail titled; ‘Shipping notification’ this notification will list all of your items and a ‘Track your order’ link will show. Please follow this link to be redirected to your tracking info. Note tracking will only update once scanned by the shipping company, please allow 24 hours for this to update.
Please note the estimated delivery time frames provided at checkout and above are not guaranteed. These time frames are in place to give our customers an idea of delivery dates and should not be seen as 100% accurate. Artified by Nes will not be held responsible for any delays in delivery due to courier issues.
CUSTOMS & MISSED PARCELS
Customs and Duties
**We ship your orders from Italy or Greece.
Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot determine what the cost might be, as customs policies and import duties vary from country to country. We advise that you contact your local customs office to find out current charges before you order.
The customer must take full liability for any parcels returned to Artified by Nes due to unpaid customs charges or ignored/unseen emails from your customs office or carrier. Postal charges, return shipment costs, customs charges and handling fees will all be deducted from any refund.
Missed Parcels
Any items not delivered due to the recipient not being home will generally be returned to a local depot after the second delivery attempt, items not collected from the depot will be returned to Artified by Nes, we will then issue a refund of goods MINUS postal charges and a 30% restock fee for returned items. We advise customers to use an address that they can guarantee someone being there to receive the item (home or place of work) as they will need to be signed for.
Undelivered Items
Once your parcel leaves our warehouse it is the carrier’s responsibility to deliver your package to you. We have very little if any power to influence any non-delivered items. The carrier will explain their procedures as well as any compensation claim processes.
Please allow 10 days after the ETA time before requesting any form of re-delivery or refund. At Artified by Nes we will always do our best to locate and update you on our delivery if needed.