Every order, commission, and sale is handled with care and as much clarity and transparency as possible. My goal is for you to be completely thrilled with your purchase! Please read below to see how we can help you.
Can I return the artwork I purchased? All sales of original artwork are final. If you wish to return an artwork, a restocking fee amounting to 30% of the original cost will be applied. We are more than happy to exchange an artwork for you, though the restocking fee for the original artwork will still be applied.
How long do I have to return or exchange an artwork? Please open and check your purchase immediately upon receiving them. We accept returns and exchanges within 7 days of receipt. If you do not reach out within 7 days, we will be unable to make a return, so please be prompt! Please note the above restocking fee. Please note that this timeline is flexible during the winter holiday season.
I had an issue. When will my replacement artwork ship / When will I receive my refund? We will ship your replacement artwork and / or issue a refund only after receiving your return + communication via email.
What packaging do I use to send the artwork back? We ask that you return your artwork in the original packaging. We will not provide you a refund for artwork that is damaged in transit back to the studio due to poor packaging. We are unable to restock and sell damaged artwork, so please make sure you package your artwork with care!
My artwork arrived damaged OR was not delivered OR was lost OR was stolen from my doorstep. Is this something you can help with? We are not liable for any mishandling or failed delivery by the shipping service, and we are not liable for any damage incurred post-delivery. We work hard to package each order with care so that it arrives undamaged, and we suggest you handle your new artwork with care. Please be kind when reaching out and remember that we do not run the post office, and we have no control over the treatment of your package in transit! It’s just as much of a bummer for us to see damaged artworks as it is for you to receive them.
That being said, this is how we typically handle situations that fall outside of our control:
Damaged Artwork: If your artwork is damaged in transit we are happy to handle this on a case by case basis with individual collectors who are able to provide details and documentation of the damage. Collectors may be asked to file a claim with the shipping service. Collectors are responsible for return shipping costs. We strongly encourage our customers to send returns by a tracked and insured service as Artified by Nes will not take responsibility for items damaged or lost in the return transit. We are unable to replace for free any artworks damaged after delivery, so please place your artwork in a place away from possible water or heat damage, and handle the artwork with care.
Not Delivered / Lost / Stolen: If your package is marked “Delivered” and yet is nowhere to be found on your doorstep, please first check your confirmation email to ensure that you input the correct shipping address. We are unable to replace any artwork order for free if the shipping address is incorrect. This does happen occasionally, and it is not uncommon to have the package returned here to the studio. If that is the case, we are more than happy to forward it to your correct address, though we ask that you pay for the postage. If the address is correct and you believe your package to have been lost, stolen, or if you missed the delivery, you must contact the shipping service personally. Unfortunately, there isn’t anything we can do on our end, so we are unable to address any failed delivery or theft issues directly. If a package is unable to be delivered, and is returned to our studio, we are happy to reship, but ask that you pay the for the additional postage.
I ordered an artwork, but I’m unsatisfied with the colors now that it is in my space. What do I do? Please take the time to read descriptions carefully and check the colors on multiple screens if you are concerned about color variations. I try my best to represent the colors and tones in my work honestly and clearly. We are happy to exchange your artwork for another that will work better in your space! Please see above for our exchange policy.
Please email firstname.lastname@example.org if you have any questions about your order, and we will work with you to sort out any issues!